Shipping & Returns
Shipping
Where do you ship to?
We ship to all mainland USA (excluding AK). Currently, we do not ship internationally. We apologize for any inconvenience. We hope to expand our reach soon.
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How much does shipping cost?
Shipping is free.
How long will it take to get my products?
We aim to get your product(s) to you within five working days. If your product(s) haven’t arrived within this period, please get in contact with us at support@chilledlady.com.
Could my order be lost in transit?
Unfortunately, on rare occasions, packages can get lost in transit. We aim to keep this at an absolute minimum by partnering with excellent courier companies.
But, in the case of your package being lost, you will receive a refund or replacement. Please reach out to us at:
Returns & Refunds
Do you accept returns?
Unless stated otherwise on the product page yes, we do! If you are not satisfied with your purchase, you have a full 30 days from your order date to make a return.
To be eligible for a refund, the item must be in the same condition that you received it. It must also be in the original packaging.
What is the returns process?
To return your items, follow these steps:
(1) Repackage your product(s).
(2) Email us at: support@chilledlady.com
(3) We'll email you back with a Return Label.
(4) Print out this label and affix it to your package.
(5) Drop the package off at your nearest post office.
What happens if I received my product but it's not what I expected?
Simply follow the returns process above.
We will create a return label and email it through to you. Simply print and attach this label to the package and send it back.
The refund process will begin as soon as we receive the product(s).
What happens if I received my product and it has a defect or is damaged?
Firstly, we are very sorry. We know it is such a disappointment to receive a damaged product! Please, send an email through to:
In this email, state what product(s) are damaged, a photo and description of how they are damaged, and say if you would prefer a replacement or refund.
We will create a return label and email it through to you. Then simply print and attach the label to the package and send it back.
The refund process will begin as soon as we receive the product(s).
How long does the refund process take?
As soon as we receive your product(s), we will start processing the refund.
Please allow five working days for this. If you are still waiting after this amount of time, please let us know at:
We can then establish how much longer your refund will take and communicate this with you.
You will receive a refund in the form of a credit to your original payment method.
Payments
What payment types do you take?
We use Shopify Pay for quick and easy payments.
Shopify Pay allows: Visa, Mastercard, American Express, Discover, JCD, and Diners Club cards.